Refund Policy
This Refund Policy applies to orders placed through eurosia.io.
Eligible Refund Requests
- Duplicate or excess payment made by mistake.
- Payment received for a service that Eurosia Technologies is unable to start or deliver.
- Training, certification, AI or digital marketing service orders that have not yet been activated, delivered or started, if the request is submitted within 3 business days of payment.
Non-Refundable Cases
- Website, software, POS or ERP projects after work has started, a milestone has been delivered, or any source file, design, code, access or document has been shared.
- Training, certification or digital services after enrolment, access, onboarding or delivery has been completed.
- Orders delayed due to missing client information, late approval or customer-requested change of scope.
- Payment gateway charges, bank charges or currency conversion fees, where applicable.
Refund Review and Processing Time
Refund requests are reviewed after order verification. Approved refunds are processed to the original payment method within 7-10 business days.
How to Request a Refund
Send the order number, customer name, payment date, amount and reason for refund to support@eurosia.com.bd or contact us at +8801709371514.
Need Help?
For assistance, please use the Contact page or email support@eurosia.com.bd.